Dispatcher
Apex Service Partners - Miami, FL
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Direct Airis looking to addDispatchersto our GROWING TEAM!If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.Why join THIS team?Flexible Hours/ Friendly Work EnvironmentRobust benefits package; health, dental, vision insurance, prescriptionPaid life insuranceMatching 401KPaid TrainingPaid Time offWeekly payCareer Advancement opportunitiesPaid HolidaysWhat YOU will do:· Commitment to excellence in customer service and satisfaction with all Direct Air customers· Representation of Direct Air in a professional manner during customer service interactions· Initiate and maintain constant professional communication with customers and vendorsthroughout the service or repair process· Create and maintain daily schedule for assigned service technicians· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system· Update call logs after each phone call· Assist other dispatchers with challenges they may be experiencing· Build and create accurate estimates based on technicians’ notes· Track estimates from initiation to completion of the project, resolve any issues impeding progress· Adjust daily work schedule with proper technicians for emergency situations as they occurWhat you NEED:· Knowledge of South Florida geography· Preferred Service Titan operating software experience Not required· Preferred working knowledge of Microsoft office Not required· Ability to thrive in fast-paced environments and remain flexible to changing needs· Excellent problem-solving, client-facing and conflict resolution skills· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous· Previous experience in scheduling and dispatching in a home improvement, service or construction setting· Excellent written and verbal communication skills with customers and co-workers· Logistically sound scheduling experience· Must be very well organized and have the ability to delegate and assign jobs appropriately.
Created: 2024-10-14