AVP Target Markets Operations
MSCCN - Mooresville, NC
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Our Company Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day. Overview We are looking for an Area Vice President Target Markets - Operations to join our team. You will be responsible for activities in specific target markets identified as underperforming; troubleshooting all operational procedures and processes for the location; evaluating all business resources, productivity, and activity; identify training needs; leading the location strategy development and implementation to meet or exceed goals. This role will work cross functionally with corporate leaders across the organization. Extensive travel required. About You Provides performance oversight to target market and partners with senior management to prioritize business strategies and mission alignment Accountability for operationalizing the strategic, operational, and budgetary plans for all aspects of the target market and all activities related to programs and issues Ability to bring forward innovative and creative ideas and suggestions, is always looking for better, more efficient ways to improve process and systems Excellent business and financial acumen Ability to create and manage a process from ideation to execution Extensive daily travel and frequent overnight travel - 75% Essential Functions of Position Collaborates with Executive Leadership team to identify markets necessary for target market assessment Lead operations consistent with programs that optimize best practices in patient care to enhance overall patient experience Drive overall market performance Collaborate with clinical leadership to drive clinical performance Directs and participates in core target market operations and business development assessment functions in conjunction with local and upline leadership Analyzes and evaluates the effectiveness of business development, operations productivity and results Assists with collaborative development and implementation of business development strategy for location reboot Assists in research and development of strategies and plans to identify targeted business development opportunities and new account development. Provides support, direction, leadership and accountability for business development leadership and resources to meet productivity expectations and goals Within scope of position, provides leadership and personal accountability to ensure compliance to corporate and regulatory policies, business growth, professional development and integrity Provides support with business development, clinical and operational counterparts to establish and implement short- and long-range goals, objectives, policies and operating standards Aligns strategic plan for the location to meet or exceed budgeted admissions and census, goals for targeted market Coaches and trains operations professionals on effective business strategies through meetings, phone calls and field travel Job Specifications: Specialized Knowledge/Skills: Working knowledge of business operations process Exhibit influential behavior skills to engage operations partners in the assessment, strategic development and implementation processes Well organized and confident to work independently, but is a team player Ability to communicate clearly to remote field, mid-level, and executive staff Exercises professional judgement and demonstrates good problem-resolution skills Ability to communicate clearly to remote field, mid-level, and executive staff Exercises professional judgment and demonstrates good problem-resolution skills Very comfortable working with multiple online and computer applications Ability to balance multiple tasks and manage conflicting priorities Strong communication and follow-up skills Education/Experience: Bachelor's degree 5-10 years operations experience in healthcare service industry required, hospice experience preferred Proven ability to drive strategy, set and meet established targets License/Certification: Valid driver's license and automobile liability insurance coverage Training/Equipment: Intermediate Excel skills Basic PowerPoint skills Experience reviewing data in electronic systems Experience with HomeCare-HomeBase preferred We Offer Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO Opportunity to Participate In a Fleet Program Competitive Salaries Mileage Reimbursement Professional Growth and Development Opportunities Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace ReqID: 2024-111909 Category: Operations Position Type: Full-Time Company: Gentiva Type of Service: All Divisions
Created: 2024-10-11