Payment Services Risk and Fraud Manager
Idaho State Job Bank - Boise, ID
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Payment Services Risk and Fraud Manager at First Interstate BancSystem in Boise, Idaho, United States Job Description If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.This position can be located at ourBoise, ID W. Overland, Omaha, NE 93rd & W. Dodge, Billings, MT and Sioux Falls, SD Downtown branch. What's Important to YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.Generous Paid Time Off (PTO) in addition to paid federal holidays.Student debt employer repayment program.401(k) retirement plan with a 6% match.The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARYResponsible for preventing, identifying and mitigating fraud losses for credit and debit card portfolios of the Bank, in partnership and collaboration with Operational Managers and Enterprise Risk Management. Charged with leveraging key vendor insights, data and systems to drive a holistic approach to implement change, monitor impacts and report findings. Partner with a diverse group to assess, monitor and implement rules to prevent new account and transactional fraud in Payment Services while ensuring we provide superior client focus and experience. As a business unit subject matter expert, accountabilities include coordinating with internal stakeholders on strategic development and performance management to established benchmarks and key performance indicators while aligning with organizational and department goals. Collaborates with and supports Leadership for dispute management to ensure regulatory compliance and network requirements are met. Ensures Payment Services operational team has the tools, resources and training to execute on strategic plan. Creates a positive and productive work atmosphere to help develop and partner for risk mitigation in an evolving environment. ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.Manages the output of multiple fraud monitoring platforms and builds cohesion across them.Analyzes fraud data to implement rules and refine tactics for ongoing prevention while minimizing false positives in collaboration with Enterprise Risk Management.Maintains comprehensive model documentation in accordance with the Bank's Model Risk Management Program.Maintains reports to management regarding fraud losses, trends and recommendations.Maintains policy and procedure development to mitigate fraud risk while partnering with Operational Leaders and Enterprise Risk Management to ensure quality control measures are being dependently determines if transactions are fraudulent and takes appropriate action(s); including escalating any fraud issues to the appropriate department manager or investigative unit.Resolves escalated and complex issues while ensuring compliance with regulations and audit standards.Partners with debit and credit dispute teams to investigate, identify trends and proactively minimize future related fraud loss.Collaborates heavily with Enterprise Risk Management for investigation and accurate SAR municates with customers, team members, business lines, merchants, other financial institutions, or other resources to validate information and/or transaction(s) and provide guidance on mitigation or recovery steps.Develops relationships and card fraud awareness for training, guidance and communication to ensure business line and banker awareness of evolving fraudulent activities.Conducts in depth investigation of debit and credit account activity and analysis of trends or common points of compromise, identify additional accounts affected by known fraud and collaborates on rule development to prevent future fraud with Enterprise Risk Management.Creates and updates procedures according to changes in or the implementation of new processes or systems.Coordinates discussions with fraud vendors regarding rule performance and rule implementationEscalates any risk or fraud issues to Leadership. Assists with development of reporting to drive recommendations and future... For full info follow application link. Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. To view full details and how to apply, please login or create a Job Seeker account
Created: 2024-10-11