Customer Solutions Representative
Idaho State Job Bank - Boise, ID
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Customer Solutions Representative at Manpower Group in Boise, Idaho, United States Job Description Our client, a leading technology company, is seeking a Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Solutions team supporting customers in the US. The ideal candidate will have superior communication skills, experience in a customer-facing role, and excellent problem-solving skills which will align successfully in the organization. Job Title: Customer Solutions Representative Location: Boise, ID or Rio Rancho, NM Pay Range: $18.11/hour What's the Job? + Validate customer entitlement and log cases for the purpose of routing or dispatching an end-user to the proper resources + Monitor the service event through completion for compliance + Manage the service requests of customers through different access channels + Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis + Participate/lead in projects for process or quality improvements What's Needed? + High school education or equivalent. Typically requires 3-5 years of general experience, or equivalent combination of experience and college-level education + Superior communication skills both written and verbal + Experience in a sales role either remote or face to face + Understands internal processes and tools + Computer proficiency What's in it for me? + Opportunity to work with a leading technology company + Competitive pay rate + Opportunity to work on complex and specialized assignments/tasks + Opportunity to work on projects for process or quality improvements + Opportunity to mentor and train new agents If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide ra To view full details and how to apply, please login or create a Job Seeker account
Created: 2024-10-10