Home Health Referral Coordinator
UnityPoint Health - West Des Moines, IA
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Unity Point at HomeHome Health Referral CoordinatorWest Des Moines, IAMonday-Friday 8AM-5PMFull-time + benefitsThis person will be coordinating in-home care for internal and external patients/referrals. Working to schedule initial care appointments at home, the set up and delivery of equipment and authroizing insurance for home care. Responsible for coordinating services for patient/customer with UnityPoint at Home; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.Customer/patient focusedProcesses all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.Specializes in one or more of the agency’s service lines, yet is responsible for having a basic knowledge of all service lines.Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.Communication- written and verbalInitiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.Establishes and maintains positive working relationships with current and potential customers and referral sources.Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer serviceProfessionalismAssists other Intake/Home Care Coordinators as directed by the Intake/Home Care Coordination Manager.Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.Performs patient follow up phone calls as directed by manager.On-call duties may be required on a rotation basis, weekend and holidayOne year of medical experience; preferably in community home health or home medical equipment.High-school degree - Associate degree preferredCompletion of Coding courses are highly desirable. Has previous health care or home care related Intake/Coding and Customer Service experience.Above average data entry and communication skills. Knowledge of insurance requirements for pharmacy dispensing to include NDC codes and AWP rates.Why UnityPoint Health?Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.Diversity, Equity and Inclusion Commitment - We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.Community Involvement - Be an essential part of our core purpose—to improve the health of the people and communities we serve.Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.#UPaHomeNursing
Created: 2024-10-10