Physician Account Manager
Quest Diagnostics - Wichita, KS
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We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.This is a field-based sales position covering Wichita, KS, including I-70 west starting at Topeka, KS to the Colorado border.Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneedsEnsure customer retention by maintaining relationships with current accountsDrive growth in their assigned Key AccountsIdentification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.Partner with Physician Account Executive to resolve account specific service issuesPartner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issuesEscalate service issue non-resolution as appropriateLeverage all tools and resources (includingdata, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)Provide continuing education to the customer on new technologies and laboratory testingEnsure compliance with company policies and government regulationsComplete all administrative tasks thoroughly and promptlyFollow up communications with Physician Account Executives and customersRequired WorkExperience: Three to four years of experience in sales or with account ownershipKnowledge:Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.Skills:Ability to develop and sustain strong customer relationships and strong planning and organizational skillsExcellent oral and written communication and presentation skillsSolid PC skill including Microsoft Software.Education:Bachelor’s Degree RequiredEqual Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Created: 2024-10-10