IT Support Specialist
MSCCN - Charlotte, NC
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Description We are in search of a Software Support Specialist to join our IT Software team in Charlotte, North Carolina, United States. This role involves assisting with software-related inquiries, navigating technical challenges, and maintaining a high level of customer service. Responsibilities: Assist clients in navigating software-related queries and technical challenges Utilize SQL knowledge to facilitate efficient problem solving Maintain a thorough understanding of healthcare terminology and billing Adapt rapidly to new technologies and processes Exhibit strong verbal and written communication skills Exhibit strong attention to detail and an analytical mindset Maintain calm and effectiveness under pressure and tight deadlines Display flexibility in a fast-paced and evolving environment Work collaboratively with the team to contribute positively Use 'Computer Hardware', 'Customer service software', 'Call Center Customer Service', 'Billing software', and 'HealthCare Billing' skills as necessary. Requirements Must possess a minimum of 2 years' experience in an IT software support role Proficient in Computer Hardware Understanding of SQL is a plus Experience with Customer service software is a must Previous experience in Call Center Customer Service is desirable Familiarity with Billing software is required Experience in HealthCare Billing is a plus Excellent problem-solving and communication skills Ability to work in a team-oriented environment Willingness to continue learning and improving technical skills. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-08