Desktop Support Administrator II
Progilisys - Irvine, CA
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Direct HireDirectResponsibilities· Manage and maintain applications to ensure system stability, including updates to essential components, software distribution, client health, reporting, and disaster recovery strategies.· Mentoring teammates and provide training and knowledge transfer as needed.· Assist in the support and asset management of company-owned hardware such as workstations, laptops, mobile devices, printers, and other IT related hardware.· Identify and resolve system issues, propose solutions, and conduct necessary preventative maintenance.· Provide support for workstation repairs and hardware upkeep.· Contribute to the development and enforcement of IT standards and compliance benchmarks within the company.· Oversee and troubleshoot software package installations, offering consistent status reports.· Offer support for iOS devices including tablets and phones, as well as other tablet brands as required.· Innovate and create new tools, processes, or protocols to enhance the Service Desk team's efficiency and effectiveness in supporting the organization.· Administer and support mobile devices using MDM systems like Intune and Microsoft Endpoint Manager.· Document and update system records including desktop procedures, user guides, system layouts, disaster recovery plans, user access audits, and testing protocols.· Share responsibility for the desktop environment and the enterprise management of the desktop infrastructure.· Outline precise steps for implementation tasks and comply with established change management protocols.· Provide support for multifactor authentication technologies.Non-Essential Responsibilities· Performs other functions as assigned.Non-Essential Responsibilities· Exceptional Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.· Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.· Exceptional Ability to provide a high level of support with a customer-first attitude.· Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy.· Ability to create policies and standards used to maintain the technical and application infrastructure.· Strong ability to apply a high sense of urgency to all tasks.· Strong ability to provide an expert level of problem-solving and technical troubleshooting skills.· Strong ability to work independently to meet objectives.· Strong ability to communicate technology in business terms with customers at all levels.· Strong ability to actively collaborate with vendors and other support teams for problem resolution.· Strong ability to analyze information and use logic and process to address work-related issues and problems.· Strong ability to provide careful attention to detail.· Strong ability to manage multiple initiatives.· Ability to meet deadlines.· Ability to multi-task and prioritize workload.· Ability to perform well in a team environment, with staff at all levels, to achieve business goals.· Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.· Maintain and secure sensitive/confidential information.· Ability to work proficiently with O365 including Microsoft Word, PowerPoint, Outlook, and Excel.· Ability to work weekends and overnight hours as needed.Work Conditions and Physical Demands· Primarily sedentary work in a general office environment· Ability to communicate and exchange information· Ability to comprehend and interpret documents and data· Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.)· Requires manual dexterity to use computer, telephone, and peripherals· May be required to work extended hours for special business needs· Ability to work in the office up to 5 days a week (Irvine, CA) and as requiredMinimum Education· BSBA in Computer Science or technical training equivalent or an equivalent in education and experience preferredCertifications (Required/Desired)Desirable, any relevant Microsoft certification, including but not limited to:· MCP· MCSE· Microsoft 365 Certified: Modern Desktop Administrator Associate· Microsoft Certified: Security, Compliance, and Identity Fundamentals· Microsoft 365 Certified: Messaging Administrator Associate· Microsoft Certified: Windows Virtual Desktop Specialty· Microsoft Certified: Security Operations Analyst Associate· Microsoft 365 Certified: Security Administrator Associate· Microsoft Certified: Information Protection Administrator Associate· Microsoft 365 Certified: Enterprise Administrator Expert· Microsoft 365 Certified: Teams Administrator Associate· Microsoft 365 Certified: Fundamentals certificationsMinimum Related Work Experience· Minimum 5 years’ experience troubleshooting hardware issues including desktop and laptops.· Supported iOS devices and managed tablet and mobile device management· Completion of field related certifications preferred· Experience with installation, configuration, security patching and troubleshooting of MS Windows OS· Microsoft technologies, AD, Intune, and MECM/SCCM· Understanding of application packaging and delivery· Understanding of Modern Desktop Administration (deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment)· Familiar with basic network protocols and troubleshootingExcellent communication and verbal skills as well as business acumen
Created: 2024-10-07