Customer Service (Debit Card) - Temporary Day Shifts
Five Star Call Centers - Sioux Falls, SD
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We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.QualificationsPrevious 3-6 months customer service or customer support experience preferredPrevious 3-6 months call center or office background experience a plusBasic computer skillsQuick learner and able to work independentlyType 20-25 words per minute accuratelyStrong phone and verbal communication skills along with active listeningMust be 18 years of ageA background check applicable with state and federal laws will be requiredResponsibilitiesManage large amounts of inbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedPay & BenefitsStarting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 7:00am-7:00 pm (CST) ; Work Days - Mon-Fri and rotating weekendsPaid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)Must be available to work 12/30-1/2Status - Part Time or Full Time/Temporary; 20-40 hours per weekBring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements:Processor: Intel® Coreâ„¢ i5 5200 Series or greaterMemory: 8GB on Windows 8.1 / 10 64 bitsScreen Resolution: 1280x768 or higher, dual monitors required USB headset
Created: 2024-10-04