customer service representative
Randstad US - Phoenix, AZ
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customer service representative. phoenix , arizona posted 5 days ago job details summary $19 - $20 per hour temp to perm no requirements category business and financial operations occupations referenceAB_4615498 job details Randstad is currently looking for an Customer Service Representative in Phoenix, AZ.The role involves providing quality support to customers at Consumer Lending by addressing inquiries and resolving complaints efficiently. good communication, problem-solving, and adaptability skills are essential for navigating a high-volume call center environment. Candidates must be detail-oriented, empathetic, and open to coaching to succeed in this fast-paced role. Position: Customer Service Representative Location : Phoenix, AZ 85027 Pay: $20/hr Shift Days/Hours: 24 hour call center; schedules given before acceptance Earliest shift starts as early as 4am-1pm Last shift starts as late as 7pm Works weekends Training Days/Hours: Mon-Friday 8:30am-5pm 7 weeks of training salary: $19 - $20 per hour shift: First work hours: 8 AM - 5 PM education: No Degree Required Responsibilities You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer's complaints/enquiries. Researching cases independently Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand their balances Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts) Calls around 3-5 minute approximately Calls are back to back and sometimes a breather in between calls Will transfer more escalated calls to another department Skills Communication Skills Adaptability and Resilience Problem-Solving Research Skills Qualifications Years of experience: 0 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. get in touch we are here to help you with your questions. NM nikhil madduru +1 957 392 5237 (tel:+1 957 392 5237)
Created: 2024-10-03