Part- Time Client Services Coordinator
Community Medical Services, LLC - Kent, OH
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Shift: Tuesday and Thursday 7:00am - 3:00pm with Alternating Fridays 7:00am - 3:00pm and Saturdays 7:00am - 12:00pmCommunity Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and trauma-informed manner. The Client Services Coordinator maintains a focused and calm environment while coordinating various aspects of a client's care, including coordinating walk-in intakes, scheduling provider appointments, triaging client issues/concerns and coordinating with counselors and nurses.As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals.Along the way, we’ll invest in your well-being through a benefits package for part-time employees that includes:Paid sick401K retirement plan with matchWe’re looking for someone who:Enjoys a consistent schedule.Is excited to work in an outpatient setting, much like a doctor’s office.Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.Responsibilities:Greets and attends to clients in person and over the phoneAnswers all phone calls in a professional and courteous mannerManages the patient flow of a high volume of clients in a fast-paced environmentMay place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health recordSchedules appointments using electronic scheduling systemCompletes accurate documentation of client visits in their electronic health recordMaintains a welcoming lobby and reception area by ensuring areas remain clean and organized.Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health recordEstablishes client payment plans and financial contracts, collects and posts paymentsEnsures confidentiality of all client and employee informationAssists in the de-escalation of clients using a trauma-informed approachTriages client issues to secure most appropriate solution Introduces clients to theRecovery Connect engagement app and help them navigate it as neededCompletes end of day tasks, including reconciling deposit and payment recordsVerifies cash in cash box at the beginning of shift and reconciles cash count at the end of the dayUses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staffParticipates in in-service/education regardingQuality Improvement or required job-focused educationHelps maintain inventory and assist in ordering clinic suppliesPerforms general office duties, such as document preparation, scanning, faxingHigh School Diploma/GED1+ years of experience in customer service is required1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is requiredHospital front desk or multi-physician front desk experience preferredSkill RequirementsAbility to communicate clearly and effectively between all organizational levels and with outside providersBasic computer knowledge, including ability to navigate in electronic health recordsCulturally competent and sensitive to client and employee needsDemonstrated ability in medication administration accuracy and ability to maintain accurate client recordsExcellent organizational skills, accuracy, and attention to detailProblem solving, conflict resolution, time management, and strong customer service skillsStrong team player comfortable working in a fast-paced settingAbility to maintain confidentiality to ensure compliance with HIPAA and 42 CFRFlexible with the ability to work in a continuously changing environmentAbility to work flexible hours including nights, weekends, and holidaysTools and EquipmentFrequent use of a telephone, computer, printer, fax machine and copierFrequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPointFrequent use of electronic health recordPhysical Working Conditions and Office Setting DescriptionProlonged sitting, standing, frequent bending, stooping, or stretching associated with an office environmentFrequent and prolonged typing and operation of computer, keyboard, and telephonesSome lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds#CLSTF
Created: 2024-10-03