Assistant Team Lead
H&R Block - Holland, MI
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A Typical Day... Joining us as anAssociate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. What you'll bring to the team: +-----------------------------------------------------------------------+ - Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block - Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Serve as point of contact for onsite escalated client service concerns - Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience - Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals - Lead daily huddles and communicate essential information to office associates +-----------------------------------------------------------------------+
Created: 2024-10-02