Customer Service Representative
Robert Half - Richmond, VA
Apply NowJob Description
Description We are opening a position for a customer service representative in the motor freight forwarding industry located in Richmond, Virginia. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly changing call center. Duties include but are not limited to: Responding to customer inquiries or complaints promptly and professionally. Explaining and providing information on products, services, or company policies. Processing orders, forms, applications, and requests for customers. Keeping records of customer interactions or transactions and maintaining customer databases. Assisting customers in troubleshooting or guiding them in using products or services. Working closely with other department personnel to fulfill customer needs effectively. Resolving service problems by clarifying the customer's complaint, determining the cause of the problem, and finding the best solution. Requirements Proficient in MS Excel Experience processing complex transactions and performing extensive research to resolve complex customer inquiries Excellent verbal, written, and social communication skills Ability to interact effectively with internal and external partners and clients/customers Advanced Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-02