Bilingual Customer Service Representative
Robert Half - Bethlehem, PA
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Description Are you a customer service guru who thrives on helping others? Look no further We are on the hunt for an enthusiastic, proactive BILINGUAL CUSTOMER SERVICE REPRESENTATIVE to join a dynamic team. in the Lehigh Valley area. As a personable, problem-solving wizard, this is your ideal role. You'll be the voice of the company, providing top-tier assistance and creating exceptional customer service experiences for a diverse clientele. As a Customer Service Representative, your key responsibilities will include: Handling inbound calls, emails, or chats providing exceptional customer service. Responding promptly to customer inquiries and resolving any customer complaints. Processing orders, forms, applications, and requests made by customers. Communicating and coordinating with colleagues, as necessary. Maintaining a positive, empathetic, and professional attitude towards customers at all times. Knowing our products inside and out to provide accurate information to customers. Managing customer accounts and keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Continuously improving your knowledge of our products, and staying up-to-date with any changes. Assisting with customer returns or exchanges in line with company policy. Meeting personal/customer service team targets and call handling quotas. Contributing to team effort by supporting other team members as needed. Requirements We're looking for someone who is: ✔ An excellent communicator ✔ An expert problem solver ✔ Proactive in offering solutions ✔ Empathetic towards others and their needs ✔ Comfortable in fast-paced and challenging environments ✔ Bilingual in English and Spanish preferred Don't miss the chance to merge your passion for service with a vital role in our business. Join us on this exciting journey where everyday challenges transform into rewarding experiences.
Created: 2024-10-02