Bilingual Donor Support Associate
Robert Half - Chicago, IL
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Description Robert Half is currently seeking a Spanish Bilingual Donor Support Associate to join our client's dynamic team. This position requires a candidate to be Spanish Bilingual and who is self-motivated, comfortable speaking with individuals over the phone, and adept at establishing and nurturing donor relations. Job Responsibilities: Fielding and handling 90% inbound calls from donors, providing quality assistance and processing donations Comfortably interacting with donors, respecting their privacy while aiding in the donation process Preparing commemorative letters such as 'in memory of' or 'in honor of' Responding to customer feedback from our website and undertaking necessary research to write comprehensive replies to donors Addressing donor inquiries, accepting donations, and resolving any issues or concerns Collaborating effectively within the team to meet and exceed performance goals Documenting all interactions in the donor database management system Requirements Proficiency in Spanish and English (Written and Verbal) is a must At least one year of experience in a call center or customer service role Exceptional communication and listening skills Strong attention to detail, professionalism, and empathetic demeanor Proficient computer skills, and ability to learn and navigate new software Proven ability to manage sensitive information Experience in a non-profit or donation-related role is a plus Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-02