Customer Service Representative
Robert Half - Oakland, CA
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Description We are seeking 1 to 3 (potentially) Call Center Support Representatives for our high-volume call center. The ideal candidate is required to handle approximately 90 to 120 calls on our busiest days which are Monday, Wednesday, and Friday. Responsibilities: Handle high volume of inbound calls providing exceptional customer service Document customer interactions, recording details of inquiries, complaints, or comments Resolve customer complaints or forward them to the respective division Provide medical information or guidance as per requirements Perform data entry related to call tracking and other operational needs Multitask in a fast-paced environment to meet organizational objectives Requirements Prior experience in a call center or customer service role is required Knowledge or experience in a medical field is a must Excellent communication and interpersonal skills Proficient in English and Spanish is a significant plus Proven ability to multitask and manage time effectively Strong problem-solving and conflict resolution skills This position requires a detailed-oriented individual with a friendly and professional demeanor. Proficiency in multiple languages, especially Spanish, is highly desirable as we cater to a diverse customer base. If you feel that you are a perfect fit for this role and can thrive under pressure in a fast-paced environment and have the necessary medical background and exceptional customer service skills, we await your application. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-02