Desktop Support
Robert Half - Memphis, TN
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Description Provide desktop support to end-users across the distribution warehouse, including troubleshooting hardware, software, and network issues. Install, configure, and maintain desktop computers, RF scanners, printers, and other peripheral devices used within the warehouse. Administer and manage software deployment using SCCM, ensuring updates and patches are applied efficiently. Offer technical assistance with the use of Honeywell RF scanners and other warehouse-specific equipment. Maintain and troubleshoot warehouse systems, including inventory management, logistics, and WMS (Warehouse Management System) applications. Collaborate with IT staff to ensure continuous network connectivity and hardware functionality throughout the warehouse. Track and manage user requests via a ticketing system, providing timely resolution of support tickets. Assist with user account setup, password resets, and access management. Perform basic network troubleshooting, including checking cabling, routers, switches, and wireless connectivity in the warehouse environment. Maintain documentation of IT procedures, technical configurations, and troubleshooting steps. Requirements Proven experience in a desktop support role, ideally within a warehouse or distribution environment. Familiarity with RF scanners (e.g., Honeywell), MDM solutions, and handheld devices used in logistics. Proficiency in SCCM for software deployment, remote desktop troubleshooting, and patch management. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and experience troubleshooting wired and wireless networks. Excellent communication skills with the ability to provide support in a fast-paced, high-demand environment. Strong organizational skills and ability to prioritize tasks efficiently. Ability to work independently and as part of a team on the second shift. Willingness to work in a physically active environment, with the potential for walking and standing throughout the shift. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-02