Customer Service Representative
The Goal Family of Companies - San Diego, CA
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Now hiring for Customer Service Representatives I & II in Sioux Falls, SD.Full Time Shift: Monday-Friday (NO weekends) various shifts between 7am - 7pmPart Time Shift: Monday-Friday 12pm-5pm CSR I Pay Range: $15-$18 CSR II Pay Range: $18-$20Bonus: Monthly bonus opportunities Enjoy our perks like:Free snacks in the office14 paid holidays every yearThe best work culture you've ever known!Full timers also enjoy:3-week vacation accrual401(k) + company match up to 4%Long Term Incentive programMedical, dental, and vision coverageAnnual HSA contribution of $1,600Life insurance, disability, and critical illnessTuition reimbursement programPaid Parental Leave $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical DayCommunity funds, wellness funds, and moreJob Description:The Customer Service Representative II role consists of major areas of responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. The Customer Service Representative will have a high attention to detail to follow various sets of rules and regulations regarding consumer loans held across multiple Clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed.Responsibilities:Perform responsibilities following standard operating procedures to meet or exceed documented service level goals.Have a high degree of awareness and understanding of information security.Answer inbound calls and reach first touch resolution on borrower questions or issues.Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance.Respond to customer emails and mail.Record customer interactions, open/close activities in system of record.Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed.Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards.Basic Minimum Requirements:2+ years call center customer service position; consumer finance or student loan experience is a plusProficiency in Microsoft Outlook, Word, and ExcelRegular and reliable attendanceWorkflow management experienceAbility to follow documented Best Practices and Standard Operating ProceduresAbility to communicate in a clear, concise, and professional mannerAbility to prioritize, be organized, and manage time effectively to meet service level goalsLearn more about our benefits by viewing our
Created: 2024-10-02