Senior Manager, BPO Order to Cash

Senior Manager, BPO Order to Cash - 2406188907W Description Johnson & Johnson is currently recruiting for a Senior Manager, BPO Order to Cash for a project based position with an anticipated end date on or around July 2026 located in Raritan NJ / Memphis, TN. Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at This position will drive a flawless brand-new Warehouse Management System (WMS) implementation, on time, on cost and on scope for the MedTech Memphis Logistics Center (MLC) and our Satellite Distribution Center (SDC) network attached to strategic MAKE sites. The replacement of the WMS is a key strategic Initiative within the Ethicon and CSS Business Units that will upgrade aging infrastructure platforms to secure our business today and become the cornerstone for future transformation of our distribution capabilities for the customer. This project will lay the groundwork for the development and deployment of key capabilities (People, Process, Automation, and Technology) to improve efficiency and effectiveness, whilst keeping our customer's needs central to what we do. This project will lay the foundation for the Tier 1 Distribution Centers Global Template. Are you interested in joining a diverse team to deliver outstanding results? Apply now for this exciting opportunity Key Responsibilities: Manage the interdependencies between the new WMS and USROTC. Manage End-to-End business process impacts, focusing on upstream and downstream processes fed by the USROTC processes, ensuring process changes are assessed and impacted organizations are aligned. Participate in end-to-end process mapping for current and future state, ensuring the broader supply chain eco-system (upstream and downstream processes) is represented. Partner with the Change Management team to identify change impacts and engage the appropriate teams to drive process changes and solutions that function cohesively on an end-to-end basis. Partner with Customer Service, Franchise Integration, Plan, Finance and Commercial organizations to confirm business requirements, Business Simulation testing and UAT. Lead Business Process design efforts to optimize cross--franchise customer service processes. Partner with operations and franchise teams to support on-going change efforts and initiatives to ensure integration to the Distribution Center solution and process design. Collaborate with IT, Engineering and Distribution to map business capabilities for future business opportunities; assist in aligning business strategy to system strategy and architecture. Support and drive integration of business solution processes to other major enterprise, sector-level programs (i.e Transcend) Drive alignment on harmonized processes at both the tactical and management levels across the enterprise. Qualifications Qualifications Education: Minimum of a Bachelor's degree and/or equivalent University degree required; focused degree specifically in Supply Chain management or related field preferred Experience and Skills: Required: Minimum eight (8) years of relevant professional work experience Expertise in Order To Cash processes Medical Device sector/industry experience Preferred: Experience in Ethicon, Endo &CSS supply Chain processes Experience constructing and implementing Business and Operational strategies Cross-sector project management experience PMP/FPX training or related certification Lean, Six Sigma, or APICS methodologies knowledge and/or certifications Experience directly managing professional level resources Agile Methodology knowledge or experience Other: May require up to 50% domestic travel to other locations and sites The anticipated base pay range for this position is $118,000 - $203,550/yr. This job posting is anticipated to close on 9/16/24 . The Company may however extend this time-period, in which case the posting will remain available on to accept additional applications. Eligible for severance The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to: The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit Primary Location NA-US-New Jersey-Raritan Other Locations NA-United States, NA-US-Tennessee-Memphis Organization Ethicon Inc. (6045) Travel Yes, 50 % of the Time Job Function Deliver Excellence Req ID: 2406188907W

Created: 2024-10-19