JOB COORDINATOR

Job Description MUST BE PERMANENT IN THE COMPUTER ASSOCIATE TECHNICAL SUPPORT CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS's technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS), IT Infrastructure & Operations, Division of Production Control - Production Management and Scheduling is recruiting to fill one (1) Computer Associate Technical Support II, to function as a Job Coordinator, who will: Coordinate the processing of Welfare Management System (WMS) and Child Support Management system (CSMS) computer runs on MIS UNISYS computers and 161 systems containing over 900 automated procedures (jobs) on MIS's IBM systems to insure timely and accurate job submission and completion of each computer run. Much coordination is required as many systems interrelate and have predecessor and successor relationships. Provide Coordination to UNISYS Production Control staff to ensure that MIS daily, weekly, and monthly benefit issuance programs, which issue more than 350 million each month in negotiable benefits, are correctly set up, run on schedule, and produce the proper benefits and reports. Many of these runs require coordination between the WMS systems (which produce benefit issuance files for Income Maintenance and Food Stamp cases) and the IBM systems (Which processes the benefit issuance files created in both). This is accomplished through editing, check printing and production and delivery of a tape file to a vendor for electronic benefit issuance) (EPFT). The benefit issuance posting, and reconciliation runs (from computer files received from banks and the EPFT vendor) similarly must be coordinated through both the IBM and UNISYS systems. (Since runs which take a long time to process, must be fully completed each night prior to the next night's run and must occur five days each week, processing time is very tight and much - coordination is necessary). Coordinate production processing for Medicaid benefits to ensure that files from both the UNISYS and IBM systems are created correctly and on schedule and are processed through the IBM systems to the Albany, New York Medicaid systems for issuance of Medicaid cards and payment of Medicaid bills. Monitor computer performance to ensure that procedures for run set-up and verification are followed and that production output on the IBM, Prime, Datapoint and Unix based Personal Computer systems meets high quality standards. Review, on an audit basis, run sheets and print control forms to ensure proper completion both at set-up and quality review stages. Perform reasonableness tests and reviews JES2 logs prior to the printing of negotiable documents to ensure that each run is correct and that the proper number of negotiable documents with the proper dollar values and correct check date will be printed. Verify negotiable documents after printing to insure correctness. Ensure that the Production Control records and logbooks for each system are maintained and are current, complete, and accurate. Ensure that problem reports are prepared for each problem encountered, that problems are promptly researched and resolved, and that steps are taken to prevent the problem from reoccurring. Contact as required, Technical Services, Production Services, System Development and other MIS staff and user staff day or night to assist in correcting problems which need their expertise to resolve. Review automated daily schedules for the IBM system and ensures that jobs are run on schedule. Make decisions to adjust schedules to meet deadlines when problems occur. Determine, when necessary, the priority of jobs to be run when there are limited computer resources available. Coordinate scheduling changes on the UNISYS systems with those required on the IBM systems. Ensure that computer output, whether Paper Reports/Forms, Tapes, cartridges are produced in a timely manner and allow for enough time for scheduled deliveries. Hours/Shift: 7:15am - 8:00pm Monday - Wednesday Qualifications A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or' An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in '1' above; or A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in '1' above; or Education and/or experience equivalent to '1', '2', or '3' above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in '1' above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Created: 2024-11-02