Desktop Support Specialist
Insight Global - Raleigh, NC
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Job Description Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. "ƒProactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. "ƒTakes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. "ƒCommunicates status of progress to the customer. "ƒProvides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. "ƒHas significant technical knowledge and serves as a resource for other technicians to help solve complex problems. "ƒSkilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. "ƒInstalls and images new computers and loads appropriate software for customers. "ƒDeploys new business applications as needed. "ƒInstalls local and network printers and other peripherals and configuration of same. "ƒResponsible for user data and migration of profiles as computers are replaced. "ƒStays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. "ƒUses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. "ƒWorks with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). "ƒWorks with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. "ƒWorks with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . "ƒ"ƒ"ƒ To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Experience in different types of computer hardware, software, peripherals and components, networking protocols and communications Experience installing and imaging new computers and loading of appropriate software for customers installing local and network printers Migrating data and user profiles null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .
Created: 2024-09-30