Technical Customer Support Representative
Insight Global - Philadelphia, PA
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Job Description Our client is hiring for several Technical Customer Support Representatives. This person will provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. They will be responsible for responding to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Escalates to or consults with senior staff when solution is unclear. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Work is subject to frequent review by more experienced professionals in IT Customer Support. We are looking for someone who has an aptitude to learn and grow within a large enterprise company. Once hired, they will go through a thorough 6-week training program before taking calls. Excellent customer service and over the phone presence required. Candidates will need hard wired internet connection and a computer with video camera for training period. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . "ƒ"ƒ"ƒ To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements 2+ years of experience in Help Desk Support Strong troubleshooting skills and verbal/written communication Excellent customer service skills and phone presence Private/quiet work space at home including hard wired internet connection - CompTIA Security- CompTIA A+ Certification Network+ Certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .
Created: 2024-09-30