Director, Digital Planning & Operations (AHN)

Company : Allegheny Health Network Job Description : JOB SUMMARY The incumbent oversees and drives the incoming technology request process of strategic and complex projects across various business streams within the enterprise. As a people leader, the incumbent establishes strategic goals, collaborates with senior executives, and ensures alignment of the portfolio and individual project objectives with the business strategy and vision. This job is responsible for managing project governance, risk, quality, resource allocation, and value delivery while leading a team and executing various projects, programs, and initiatives. This role will partner with leaders to transform the business through effective project delivery, maximizing adoption through change management, and streamlining processes to increase productivity, reduce costs, and enhance quality. The incumbent is responsible for directing and managing incoming technology request processes in support of the digital strategy and providing oversight on the organization's technology acquisition and maintenance requests, including developing and managing the related policies, standards, and controls. The incumbent partners with internal stakeholders to understand, analyze, and plan for technology needs, including metrics, reporting, dashboards, etc. Additionally, this role provides issues support to determine a path to resolution. ESSENTIAL RESPONSIBILITIES Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity (20%). Develop and maintain a comprehensive project portfolio, including prioritization, resource allocation, and risk management strategies to ensure successful project execution (15%) Establish and enforce project governance processes and standards, including project initiation, planning, execution, monitoring, and closure phases (15%) Continuously assess and improve project management methodologies, tools, and processes to drive efficiency, effectiveness, and quality of Technology and Digital Health tools (15%). Collaborates with senior executives and stakeholders to ensure alignment of the portfolio and individual project objectives with the business strategy and vision (10%) Collaborate with other parts of divisional IT, Corporate IT, and other staff departments, external partners and customers to ensure adequate and timely delivery of services, in line with agreed service levels (10%). Promote a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback (15%) EXPERIENCE Required 7 years of experience with project/program management 5 years of management/leadership "‹ Preferred 5 years of risk management and mitigation 5 years of change management 5 years of project portfolio management (PPM) tools (Eg - JIRA) 3 years of agile methodologies 3 years of budgeting and financial management "‹ SKILLS Deep understanding of healthcare industry dynamics, strong project management expertise, and proven track record of driving initiatives. Ability to influence Strong communication skill, analytical skills Proven track record of managing large-scale, complex projects, using best practice management methoditics Strong leadership and people management skills with the ability to inspire, motivate, and develop high-performing teams Exceptional stakeholder management and relationship-building skills, with the ability to collaborate effectively with diverse stakeholders and manage expectations EDUCATION Required Bachelor's degree in information technology, project management, or business administration Preferred Master's degree information technology, project management, or business administration LICENSES or CERTIFICATIONS Required None Preferred None Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $55.60 Pay Range Maximum: $87.85 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. EEO is The Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( ) We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below. For accommodation requests, please contact HR Services Online at California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J248430

Created: 2024-10-19