Health Customer Engagement Manager

You are As a member of Accenture's healthcare team, you'll be part of a team of health advisory professionals. From rapid deployments to entire transformations, you'll deliver leading edge Customer Engagement strategy and operations capabilities to our healthcare clients. As a Health Customer Engagement Manager, your primary responsibilities will include: Leading project workstreams in Customer Experience Transformation projects, ranging from business transformation to technology design and implementation. Coaching junior team members in the development of deliverables, use of key methodologies/tools, and management of client expectations/relationships Managing key client stakeholder relationships and communications at the workstream level throughout the project. Facilitating complex meetings, presentations and workshops to build client commitment for the change. Leading components of consulting transformation work, including: assessments, business case and roadmap development, operating model and business process design, use case / business requirement development, and complex implementation efforts. Working with Health Consumer Experience executives to develop points of view, thought leadership, and capabilities that grow Accenture's health consumer experience business. Why should I join the Accenture Health team? Innovate every day. Be at the forefront of designing and delivering customer engagement solutions that push boundaries and create new opportunities for our clients. Lead with the industry's best . Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members. Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. Access learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring when you need it. Who will be successful at Accenture? It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. Excellent communication skills and presentation abilities are pertinent for this role. Travel may be required for this role. The amount of travel will vary from 0 to 80% depending on business need and client requirements. Here's what you need: Bachelor's degree in healthcare administration, business, or a related field. Minimum of 5 years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects. Minimum of 5 years of experience in healthcare provider operations and customer experience capabilities - inclusive in one or more of the following: Patient access, contact center, digital engagement, and/or CRM Bonus points if: Consulting experience at a consulting firm or equivalent in an internal consulting role. CRM experience in healthcare, including use cases / business value as well as vendor platforms such as Salesforce, MS Dynamics Working knowledge of contact center applications (e.g. CcaaS, WFM, QM) Working knowledge of patient engagement digital solutions (e.g. web / portal, AI / digital assistant) Working knowledge of EHR platforms and capabilities Experience in process design and optimization; experience working through organizational change. Problem-solving and analytical skills Master's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. ( Role Location Annual Salary Range California $93,400 to $258,500 Colorado $93,400 to $223,300 District of Columbia $99,500 to $237,800 New York $86,500 to $258,500 Maryland $86,500 to $206,800 Washington $99,500 to $237,800 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Created: 2024-10-19