Remediations, NBIA, and Risk Programs Senior Manager

The Remediations, New Business Initiative Assessment (NBIA), and Risk Programs Senior Manager will be responsible for providing oversight to the onshore delivery team for control performance reports and SOC reports to Client; Managing First Line of Defense (1LOD) process and control assessments; including issues and remediation actions; Leading collaboration with other 1LOD teams and risk team across Issue and Management Action Plan lifecycle, and engaging in the New Business Initiatives (NBIA) process. This role requires a strategic thinker with strong leadership capabilities and a deep understanding of risk management principles. Key Responsibilities: Oversee team responsible for: 1LOD Controls Program: Coordinate the generation of the auditor representation letter annually for inclusion of controls executed by Operations teams Coordinate response to Business & Control Owner questions regarding control and documentation Lead engagement with Business & Control Owner activities, coordinate SME availability, and manage requests for information Lead engagement with stakeholders on control gap remediation planning and implementations Oversee development of remediation plans for any exceptions, qualifications or non-satisfactory findings and incorporate into overarching remediation plan Enterprise Remediations: Oversee critical risk functions and escalate operational errors through the defined escalation channels Coordinate root-cause analysis and work with client to document issues and identify required operational/technology enhancements Lead remediation activities in coordination with stakeholders, perform lost earning calculations, and review distribution of remediation payments Coordinate remediation meetings, track remediation status, and report on status updates Incident/Loss Management & Reporting: Identify incidents that occur within outsourced processes Consolidated incident summaries in coordination with Business Process and Control Owners Oversee the development and implementation of Management Action Plans and participate in client incident meetings Participate in required business forums and provide inputs and access to SMEs Information Security and Privacy: Oversee reporting of suspected breaches, privacy violations, and information security events within required timelines Lead coordination of required research, resolution, and communication of Information Security and Privacy events Ensure compliance with required Information Security and Privacy policies and contract terms Issue Management & Reporting: Lead development of Issue and Management Action Plans in accordance with defined requirements, including submitting into Risk Management system of record Oversee implementation of Management Action Plans as set forth in the applicable policies and requirements within the agreed upon timelines Manage identification, reporting and escalation of Issues with respect to services and supporting applications Coordinate aggregation of data or supplemental information required to perform issue validation on the services and supporting applications and submit in risk management system of record for validation in accordance with applicable policies New Business Initiative Assessment Process: Lead engagement with stakeholders in working groups and provide Risk inputs into NBIA proposals and potential impacts Provide input in New Business Initiative Process, including but not limited to design sessions, operating routines, E2E process flow and documentations of product operations and technology as requested by stakeholders Assess technology enhancement and process changes required and support prioritization of IT development Provide input on project timelines, pre/post launch conditions, operational readiness plans, and communication and training materials Process & Control Reviews: Provide input on process mapping as part of sprint execution Serve as a subject matter advisor on control strength assessments and prioritization/implementation of control gaps Identify and escalate high risk processes and control gaps in services and supporting applications Basic Qualifications: Bachelor's degree Minimum of 8 years of experience in risk management, audit, and or business operations Preferred Qualifications: Master's Degree Experience in Financial Services Industry Professional certification(s) in risk management (e.g., CRM, ARM, PRM) Strong understanding of risk management principles, methodologies, and tools, including risk assessment techniques, risk modeling, and scenario analysis. Excellent analytical skills with the ability to assess complex situations, identify root causes, and develop practical solutions. Exceptional communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences. Strong leadership and interpersonal skills, with the ability to build relationships, influence stakeholders, and drive change across the organization. Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Proficiency in risk management software and tools, as well as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. ( Role Location Annual Salary Range California $131,100 to $271,000 Colorado $131,100 to $234,100 District of Columbia $139,600 to $249,300 New York $121,400 to $271,000 Maryland $121,400 to $216,800 Washington $139,600 to $249,300 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. 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Created: 2024-11-02