Head of Order Management, Amazon Robotics Supply Chain

Description On the Amazon Robotics (AR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees have the opportunity to extend their technical capabilities by working alongside some of the industry's most advanced technologies. This includes our fleet of autonomous mobile robots (the world's largest), sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of environments. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. We focus on solving near term opportunities while charting a roadmap for how we will navigate the product development needs to maximize business value over the next 3 - 5 years. We are actively seeking for Head of Order Management (OM) for Amazon Robotics Supply Chain (RSC) organization. RSC organization sources, manufactures, delivers a portfolio of robotics technology globally and supports our network of global fulfillment and transportation solutions. OM team is responsible for execution performance for Amazon Robotics customers. This includes, but is not limited to, end-to-end deployment order management, problem service resolutions, post-deployment support, internal material requisitions, delivery troubleshooting, supply gap troubleshooting and inventory health review. You work cross functionally to identify and deliver value for AR customers. The ideal candidate will have a passion for supply chain, domain expert to dive deep into the supply chain processes, along with the supply chain technologies required to scale order management function for the next three to five years. This role will require strong leadership skills and interaction/influence with teams across Amazon to drive the improvement of OM function. The ideal candidate will be curious, have strong attention to detail, be energized by a fast-paced entrepreneurial environment, be comfortable thinking big while also diving deep, will have high judgement and comfort managing senior stakeholders. You will lead the OM team and own on-time delivery performance for Amazon Robotics Supply Chain (RSC) customers. Your goal is to develop/deliver innovative processes to scale OM function through systems automation. You will be a thought leader on supply chain delivery excellence, good communicator, and ability to build relationships with internal customers. Key job responsibilities Lead the OM function, collaborate with internal/external stakeholders to maintain high bar of delivery excellence Present confidently to Amazon executives as well as other large audiences Actively supporting and fostering a culture of inclusion, hire and develop OM talent pool Driving operational excellence by contributing to KPIs and SLAs Drive OM process improvements, cost optimization and scalability initiatives in collaboration with Robotics Supply Chain leadership A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply Basic Qualifications 5+ years of team management experience 5+ years of cross functional project delivery experience 7+ years of supply chain experience Experience defining program requirements and using data and metrics to determine improvements Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc. Preferred Qualifications Experience managing, analyzing and communicating results to senior leadership Experience managing teams of 3 or more Experience in program or project management Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Created: 2024-10-19