Customer Service Representative III
MSCCN - Romeoville, IL
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This job was posted by : For more information, please see: SATO America is seeking a detail-orientated, service-focused, Customer Service Representative III At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world.Do you have what it takes to be our customers most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you. SUMMARY: The Incumbent will be responsible for providing hands-on customer service experience with a customer-centric approach Providing exceptional customer service at all times and in all situations. The Incumbent will also be responsible for responding to general product questions from both our partners. Must demonstrate a sense of urgency and accountability in responding to customer needs and requests for service and assistance. This position serves as a liaison between the business unit, the sales organization, and our customers across the various markets we serve. Resolve complex or unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer. DUTIES & RESPONSIBILITIES: Main point of contact for our customers communications Analyzes a customers service needs and refers to other areas of the business for follow-up or additional information as needed Provides updates to other internal teams on customer service needs and factors that contribute to customer satisfaction. Train new employees on policies and work instructions May participate in ISO Quality Audits as needed May be assigned to support Enterprise or key customers Participate in customer account activity meetings on demand. {=html} - Obtain and process customer orders - Manage customer expectations by clearly communicating our commitments {=html} - Prepare orders and answer customer and sales inquiries inclusive of; shipping/delivery dates, order changes/cancellations, etc. - Interact with customers and internal departments to confirm customer requirements, obtain quotes, regulatory documents, request part numbers to ensure customer satisfaction - Serve as the liaison between the business, the sales organization and our customer(s) {=html} - Problem resolution including order management, recommendations to Operations that drive production schedules to meet customer needs - Effectively multi-task and manage a high volume of email and incoming calls {=html} - Accept and enter service calls; and notify technicians of customers needs - Submits paperwork to manufacturing and sales to obtain correct work and price estimates - Review customer stock inventory to ensure product levels are maintained - Maintain records of releases and provides customer specific reports - The incumbent will analyze, establish, and recommend customer centric solutions with professional demeanor, tact, and an ability to always maintain positive relationships with both our internal/external customers - Perform various clerical work such as data entry and filing - Perform all duties safely following company policies and procedure - Always maintains a professional demeanor - Resolves customer complaints in a professional manner and enters them into Oracle and ETQ systems - Ability to work well both independently with inimal supervision as well as in a collaborative team environment. - Flexibility to work overtime when needed to meet business demands - Perform other duties as assigned. QUALIFICATION: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Associate degree (A. A.) or equivalent from two-year college; or four plus years related experience and/or training; or equivalent combination of education and experience environment required. Solid working knowledge of Microsoft Office Suite Knowledge of Oracle, Microsoft D365 is required o
Created: 2024-09-30