Customer Service Center Manager

We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the Region 11 General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retentionManage the CSC staff which includes interviewing, hiring, coaching, training and managing performanceMonitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retentionWhy join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:Medical, dental, and vision (eligibility after just 30 days of employment)Paid time off that increases with tenureA 401(k) with company match and immediate vestingA new employee training program and many opportunities for continued learning and career developmentDisability and life insuranceEmployee recognition programGenerous tuition assistance programPropane discounts, and more!For eligibility and a full list of our benefit offerings please visit: https:jobs.suburbanpropane.com/our-hiring-process/

Created: 2024-10-19