Service Tech
Kodiak Building Partners - Morgantown, WV
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SummaryDon's Appliances, a leading retailer in the Pittsburgh market and has been named a Top Workplace in Pittsburgh 9 years in a row. We are currently seeking a Refrigeration Appliance Repair Technician to join our team.This position is located in Morgantown, West Virginia. This is a full-time position and scheduled hours are Monday - Friday, 7:30 a.m. - 4:00 p.m., with rotating weekend schedules.ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for the resolutions of customer/product repair within the company standard expectations.Provide the effective repair and first-time resolution of all in-home repairs within the service area.Carry out repairs, modifications of home appliances in the field.Resolve customer issues within given guidelines and to the customer's satisfaction.Efficiently diagnose errors or technical problems and determine proper solutions. Make appropriate repairs or order parts for repair.Cooperate with the service and parts team and share information across the organization.Comprehend customer requirements and make appropriate recommendations/briefings.Meet key performance productivity goals.We OfferA full benefit package that includes medical, dental, and vision insurance, short- and long-term disability, life insurance, 401k plan with company match, paid time off.We ProvideTop notch training, a company service van, ongoing product training and support, uniforms; company computer, cell phone allowance and competitive paySupervisory ResponsibilitiesN/ARequirements for all jobs within the Service Technician Job Family:All applicants must have a high school degree from an accredited school or GED to be qualified.Technical degree in relevant field or relevant training preferred.All applicants must have a valid driver's license.The incumbent must be able to accept alternative shifts assignments on short notice, work scheduled and nonscheduled overtime and participate in a weekend work rotation.Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.Must be a self-starter and be able to work independently with minimal supervision.Strong communication and superior customer service skills.All positions will be required to use a computer and must have a general working knowledge of how to enter data on a computer.All positions will be required to operate a company vehicle in a safe manner.Sr. Service TechnicianRefrigeration experience required.Must have experience with all brands of appliances that the company services.License/Certification:Valid Driver's License RequiredCompany's website:https:www.donsappliances.com/employment-opportunities
Created: 2024-09-30