IT Program Delivery Manager (Customer Experience ...

Job Description Insight Global is seeking an IT Program Delivery Manager for one of our largest clients in Downtown Cleveland. The IT Program Delivery Manager will help to improve project delivery, communication, and program visibility. Key duties and responsibilities include coordinating efforts between multiple technical projects, identifying improvement areas, and ensuring delivery teams are properly trained and executing in an Agile methodology. In addition, the incumbent will be also responsible for assisting with planning, reporting, and budgeting. This role must be able to build relationships and communicate to a wide variety of stakeholders. The IT Program Delivery Manager will be responsible for aligning the delivery portfolio of IT projects with the strategic objectives of the business. This will require collaboration with business and IT stakeholders and executive leadership to drive successful delivery. The manager will be responsible for organizing software delivery teams, optimizing resources within the assigned program, and ensuring continuity of communication across all stakeholders and projects teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . "ƒ"ƒ"ƒ To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Bachelors degree in Computer Science related field (needed to convert full-time). "ƒ10+ years of professional IT experience, 8+ years of experience managing direct reports. "ƒPrevious experience overseeing a large enterprise digital commerce implementation. "ƒExtensive experience managing cross-functional, technical projects. "ƒWell-versed in Agile and Waterfall management concepts, methodologies & tools. "ƒProficient in Project Management applications (Jira, Confluence, etc.). o"ƒOnline whiteboard and collaboration applications such as Mural, etc. "ƒExcellent communication and presentation skills. Must have significant experience partnering at all levels to set clear expectations, manage those expectations, and have the political savvy to address challenges when needed. Must be technical enough to be able to understand technology concerns of the Solution Architect, team, and Digital Technology. Will not need to solve those problem but needs to know who to work with and how to connect the right people to drive results. Must have significant experience on overseeing a full program with multiple project in play, and have proven ability to ensure that each is on track with reporting, metrics, and communication on statuses of each. Demonstrated success leading projects from concept to successful launch/implementation. Agilist certification "ƒPrevious experience with implementation of customer identity and access management solution. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Created: 2024-11-02