International Customer Service Representative

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $16 billion in 2022. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's approximately 45,000 dedicated colleagues around the world thrive in the company's decentralized and entrepreneurial culture. . Polymers & Fluids segment is composed of highly branded products serving diverse markets that require value-added, differentiated solutions. These product offerings include adhesives, sealants, coatings, lubricants, additives, and cleaners for Transportation, Electronics, automotive aftermarket, MRO, Industrial Cleaning and Lubrication, New Energy, and Marine industry customers with unique needs. ITW differentiates through leading brand positions, technology, and innovation, and strong focus on specific niche opportunities. PPF East Asia is a division with regional headquarter in China and we have operations cross Korea, Japan, Hong Kong and countries in Southeast Asia. Our Customer Service team plays an important role in our business operations and customer success. As an International Customer Service Representative, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, passion for exceptional customer service, and international export experience to create great global trade outcomes. This is an exciting opportunity to grow your career in a Division within a market-leading, Fortune 200 organization. Come and grow with us ITW BUSINESS MODEL & CULTURE: We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our 'flexibility within the framework' approach. We are committed to providing you with growth and development opportunities that maximize your unique potential. Our culture empowers you to think and act like a business owner - we want your entrepreneurial spirit to thrive Be a part of One ITW/One Team, where everyone's contribution matters in our quest to achieve our full potential. We live by our Core Values: We focus on the essential core of each business opportunity, fostering simplicity in how we think and execute. We gain strength through trial and error and work as a team through jointly sharing risk . We treat our customers and suppliers with integrity and transparency, and constantly strive to do the right thing. We deeply respect diversity at every level of the company and consequently promote an open environment where innovations can emerge from our various backgrounds and experiences. We trust our team members and are confident that they each work to the highest professional standards and in the company's best interests. YOU MIGHT LIKE THIS JOB IF YOU ARE/HAVE Detail oriented - you easily pick up on granular details others may miss. Intrinsically motivated. You are self-driven but also thrive in collaborative environment where you can work with others. You are obsessed with the customer experience and are always looking for ways to 'solve for the customer'. Thrive in a fast-paced environment that keeps you on your toes - you love a good challenge and stay calm under pressure. PRIMARY RESPONSIBILITIES: Coordinate international and export communications and customer concerns, including product update/changes, availability, scheduling, delivery, pricing, and new product development. Process all international orders. Issue pro forma invoices, IMO's, SLI's, and special quotations. Responsible for coordinating shipments, providing necessary documentation, and ensuring that all compliance requirements are met. Provide sales support in development/growth at key international accounts. Maintain the integrity of the international pricing structure and database on the internal computer system. Work with the EH&S Manager on changes/updates to SDS's. Coordinate all RMA/credit requests and follow through with company paperwork. Primary backup for domestic Customer Service team - answer phones, customer inquiries, process orders, etc. May be assigned specific customer accounts to manage. Promote, support, and adhere to all safety, environmental and quality related policies and procedures. 3 years of work experience in international exports, customer service or equivalent. Understanding and previous experience of ERP systems. Syspro experience a plus. Must be proficient in MS Office, specifically Excel and Word. Strong interpersonal written and verbal communication skills to work effectively with international colleagues and customers. Ability to interact effectively with other departments, including Operations, Marketing, Sales, and Finance. Ability to pass DOT/IATA/IMDG classes. All your information will be kept confidential according to EEO guidelines. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _ ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Created: 2024-10-19