Receptionist
MSCCN - Opelika, AL
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Description Receptionist (Mission Services) Goodwill Industries of the Southern Rivers - Opelika, AL The Mission Services division is currently seeking a Receptionist with excellent customer service skills. Goodwill Industries of the Southern Rivers, Inc.'s Receptionist responsibilities: Assist with outreach and retention calls and program recruitment efforts. Answer telephones and direct the caller to the appropriate team member. Manage intake appointment schedules. Contact clients referred by funding agencies and explain services, follow-up, etc. Assist with client registration, answer job board questions, and assist with resumes and computer support. Ensure clients are enrolled in case management system. Create participant's orientation folders, assist with all services intake process and follows up with clients. Notify clients of start date, and provides the information clients need for training. Demonstrate flexibility in satisfying customer demands during high-volume events. Participate in cross- training and assist other teams during slow periods at front desk, to include VITA Tax program. Update customer related information as needed, conducts outreach and assist with cleaning and sanitation protocols, etc. EDUCATION AND EXPERIENCE Bilingual skills are preferred in order to communicate with clients who speak Spanish. Requires a level of knowledge normally gained with a highs school diploma. 1-2 Years of customer service or admission experience, (preferred). Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission. We offer a competitive benefits package including: Hourly position Medical, Dental, Life and Vision insurance A generous paid time off (PTO) plan 401(K) with company match
Created: 2024-09-27