Broadband Scheduler/Customer Service Representative
MSCCN - Ozark, AL
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Pea River Broadband is a wholly owned subsidiary of Pea River Electric Cooperative, a not-for-profit, member-owned distribution cooperative serving approximately 19,500 electric accounts. Pea River is building a state-of-the-art fiber to the home network that will serve Barbour, Dale, and Henry Counties. Pea River Cooperative is dedicated to four core values: commitment to the communities it serves, integrity, accountability, and innovation. Pea River Cooperative is currently seeking a Broadband Scheduler/Customer Service Representative Job Responsibilities: Promote good public and customer relations when communicating with customers, employees, contractors, etc. Inform and maintain good relationships through cooperation, coordination, and communication that will result in the most benefit to the company. Answer incoming calls from customers, triaging, and prioritizing service requests, enter and update service tickets, and assign appropriate staff to respond. Schedule, cancel, and reschedule customer appointments. Maintain a professional and courteous demeanor when communicating with customers and technicians. Brief and debrief the installation technicians before and after a service call. Maintain a safe working environment by adhering to policies, procedures and regulations set forth by utility, local, state, and federal law. This is not an exhaustive list of all responsibilities. Minimum Qualifications: High School Diploma or equivalent. A minimum of 2 years of data entry experience and a record of quality customer service skills. Ability to organize and manage multiple priorities. Strong problem analysis and problem resolution skills. A positive attitude and willingness to help the customer/member. Willingness and ability to sell the product. Must be able to read a system map. Must be able to listen and communicate orally and in writing with employees and customers. Must be able to use a computer and other office equipment, as work will be performed predominately in an office environment. Desired Qualifications: Bachelors Degree in a job-related field Knowledge of fiber broadband technology and services is a plus. Pea River Electric Cooperative is 'An Equal Opportunity and Affirmative Action Employer including Veterans and Disabled.'
Created: 2024-09-26