Customer Service Representative
Apex Service Partners - Crawford, GA
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Looking to TRADE up to a better opportunity? Jordan Air & Plumbing has an exciting opportunity for a Customer Service Representative. This position pays $15-$18 per hour plus bonuses and incentives.Why join THIS team?Medical, Prescription, Dental, VisionDisability & Term Life InsuranceMatching 401k benefitsOn-going training & development, & growth opportunitiesPaid Holidays Paid Time Off (PTO)What you will do:Answering incoming calls and responding to customer inquiries promptly and professionally.Communicating effectively and empathetically to understand customers' needs and concerns.Providing accurate and helpful information to customers regarding products, services, policies, and procedures.Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.Following up with customers to ensure their issues have been resolved to their satisfaction.Maintaining a comprehensive understanding of the company's products, services, and offerings.Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system. Striving to provide excellent customer service and ensure a positive experience for every customer interaction.Adhering to company policies, procedures, and compliance standards in all customer interactions.Ensuring confidentiality and security of customer information and data in accordance with company policies and regulationsWhat you bring:2 years of customer service experienceStrong attention to detailsConscientious, team playerHonesty, integrity, quality craftsmanship and a good attitudeMay conduct a pre-employment background check and drug test, subject to applicable law
Created: 2024-09-26