Part-Time Secretary I - Intake & Scheduler *Atlantis, ...
Winthrop University Hospital - Atlantis, FL
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Position Summary:We have an exciting opportunity to join our team as a Faculty Group Practice Sec I. This will be a 25-hour-per-week position.The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operationsincluding greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.Job Responsibilities:Greets patients professionally both in person and on the phone Answers patient questions and/or properly refers questions and issues to the appropriatecontact Optimizes provider schedules and patient access by establishing and maintaining efficientscheduling templates Promotes a positive patient experience throughout all patient interactions in person or byphone or other media Ensures availability of treatment information by retrieving and updating patient records Verifies insurance information and obtains information needed to schedule and bill forservices Maintains office inventory and equipment by anticipating supply needs and expeditingsupply orders Performs other duties as neededAdministrative Responsibilities Responsible for greeting patients and performing intake functions including registration,forms collection, updating information, and co-payment collection. Monitors Department Appointment Report (DAR) for checkmate 'kick-outs', appointmentnotes, insurance flags, and/or patients who need further assistance. Gather all patient demographic-related data and materials from patients and/or theirrepresentatives. Obtains insurance information (ID card, member/group #s, etc.), verifiesinsurance eligibility electronically and collects insurance referrals if applicable. Advises and/or collects patient and financial-related documents and policies for patientvisits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtainingsignatures where appropriate. Enroll patients above the age of 5 to Patient Secure by obtaining the palm scan and aphoto. Promotes the utilization of Check Mate kiosks. Greets and assists the patient in using thecheckmate kiosk when needed. Scans all necessary documents into Epic. Follows scanning guidelines and best practicesfor uploading outside documents- results, records, forms, etc. Ensures scanned documentsare scanned to the correct location/order in Epic and with the correct document type tofacilitate ease of locating documentsReports errors or issues arising from checkmate kiosks,patient secure devices, or other equipment to management to facilitate timely resolution Monitors waiting areas to identify and communicate wait times Performs check-out functions including providing after-visit summary information,scheduling follow-up visits, procedures, and referrals, and collecting any time-of-servicepayments as needed.Promotes the use and sign-up of MyChart Answers phone calls and requests in a professional and patient-friendly manner. Schedules routine appointments and follow-ups for visits. On subsequent visits or calls, ask patients to verify demographic info and make anynecessary edits. Collects and/or asks patients to sign any missing patient-relatedinformation. Answers patient questions to ensure understanding and patient satisfaction. Refers them,when necessary, to senior-level staff or billing representatives. Addresses patients and callers pleasantly and professionally while screeningand/or handling calls. Takes messages or directs caller to appropriate person or area. Releases medical records by HIPPA and FGP ROI guidelines.Documents disclosures in EPIC and fulfills requests within a 10-day timeframe. Maintains patient privacy as it relates to HIPPA standards.Refers all inquiries regarding pre-authorizations/certifications to the appropriate person orarea. Monitors and completes patient front-end work queues to address any pre or post-visitmissing information promptly. Monitors and completes assigned administrative inbasket messages promptlyand according to practice guidelines. Remains current on latest best practices, policies, and protocols (including workflowupdates, FOCUS training, and job-related tasks) Maintains cleanliness of both personal and patient space, including waiting areas, andrestocks supplies as needed. Demonstrates knowledge of the organization's service standards and incorporates theminto the performance duties. Provides material such as forms and letters for appropriate patient and/or provider needs. Maintains cooperative and professional relationships with physicians, nurses, and officeand clinical staff as well as access center representatives when applicable. Exercises skill in prioritizing assignments to complete work promptlywhen there are changes in workload, assignments, pressures of deadlines, competitiverequirements, and/or heavy workload. Demonstrates communication skills: Using appropriate vocabulary and grammar whenobtaining and conveying information to physicians, nurses, and staff at various levels; inperson, over the phone, in writing, and in electronically sent messages. Performs other related duties as needed by providers and supervisors.Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholdingthe NYULH Mission, vision, and values and promoting excellence in the patient experience,during every encounter. Drives consistency in every patient and colleague encounter by embodying the coreprinciples of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, andSign-Off) Greets patients warmly and professionally, stating name and role, and clearlycommunicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positiveexperience and timely resolution for all patient interactions and inquiries whether in person,by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applyingthe LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates toleadership as appropriate. Share ideas or any observed areas of opportunity, to improve patient experience andpatient access, with appropriate leadership. (i.e. ways to optimize provider schedules, howto minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members tosupport collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the AccessAgreement gold standard principles.Minimum Qualifications:To qualify you must have a High School Diploma. Excellent organizational, interpersonal verbal, and written communications skills and strongcustomer service orientation required. Basic knowledge of word processing, spreadsheets, databases, and Internetapplications is required. Light, accurate keyboarding skills are required. Ability to complete multiple tasks efficiently and thrivein a teamwork environment that pursues a positive patient care experience.Preferred Qualifications:Preferred Qualifications: Intermediate knowledge of computer-based scheduling and appointment programs stronglypreferred.Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.If you wish to view NYU Langone Florida's EEO policies, pleaseclick here. Please click here to view the Federal 'EEO is the law' poster or visit for more information.
Created: 2024-09-25