Customer Service Associate
Express EMPLOYEMENT PROFESSIONALS - Greenfield, IN
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Customer Service Representative Customer Service Position in Amesbury MA with great growing company 2+ years experience required Temp to perm Compensation based on experience Someone that has worked supporting the building trades would be a great fit. Essential Functions & Key Responsibilities: Communicate regularly with sales personnel regarding customer purchase orders and quotations. Process customer purchase orders and quotes (including bill of materials and routings) through the M2M system. Provide order confirmations and quotes to customers and the sales team. Schedule customer purchases through production to meet delivery dates by coordinating with the manufacturing shop supervisor, issuing materials to jobs, and verifying inventory. Track the progression of customer purchase orders through the manufacturing process and update sales regularly. Prepare documentation and arrange freight for local, domestic, and international shipments upon order completion. Track/manage outbound shipments to ensure accurate delivery and coordinate with the sales team to ensure customer satisfaction. Place purchase orders with vendors for products, materials, and logistics services. Manage purchase orders, including expediting when necessary to meet delivery dates. Plan for products, materials, and coordination services, and review inventory to ensure appropriate levels are in stock. Develop strong vendor relationships and participate in vendor development meetings and improvement plans. Trace delinquent arrivals from vendors for materials and supplies as needed. Assist in other day-to-day functions and special projects as required. Perform other work-related duties as assigned. Qualifications, Skills & Abilities: Customer support experience in a construction or manufacturing environment preferred, and/or a minimum of two to five years of experience. Proficient in MS Office Applications (Outlook, Word, and Excel). Process-minded with strong data analytical and organizational skills. Problem solver: ability to be resourceful and proactive when issues arise. Attention to detail; thoroughness in accomplishing tasks, ensuring the job gets done right. Flexible; ability to change course quickly based on the company’s changing needs. Team player; works cooperatively with others toward the accomplishment of shared goals. Demonstrates a sense of urgency and works well under pressure. Excellent time-management skills with the ability to prioritize tasks. Exceptional verbal and written communication skills. #seacoast3228
Created: 2024-09-24