Print Shop Production/CSR
Allegra Design Print Mail - Brookings, SD
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About Us: Since 1985, Allegra of Brooking has been the leader of providing high quality printed communication solutions. We take great pride in proving top-rated products and excellent customer service. We are a family-oriented company offering a great work environment with great people who work hard and have fun. In order to meet the demands of our growing clientele and expanded offerings, we are looking to hire a full time Production/Customer Service Representative. About You: You have a strong work ethic and an eye for detail. You are a well-organized person who is principally driven and are urgent about your work. You have great interpersonal skills, like people and are easy to get along with. You have a great attitude and are generally a happy person. You're punctual, always meet deadlines and are an excellent communicator, in-person, on the phone and via email. You prefer a fast past environment, you're creative and consider yourself a problem solver and easily adapt to change while promoting the team around you and the company you work for. PRIMARY RESPONSIBILITIES Customer Service: - Be the primary point of contact for the clients, provide solutions and support via phone, email and in-person with a welcoming smile and excellent attitude. - Assist customers by providing quotes and invoices. - Manage orders within specified time frames ensuring they are done on time and exactly as the customer requested. - Build and grow relationships with clients, work to understand their needs to ensure a long-term relationship with excellent service. - Become fluent with our POS software platform. - Collaborate with customers to understand design preferences and offer suggestions. - Proofread material before production to ensure the best possible outcome. - Keep up to date with printing trends, techniques and technologies. Production: - Perform production of jobs using commercial digital copiers, large format copies along with binding equipment and mailing equipment. - Coordinate production of printed materials or print-related services for the company and customers. - Assess, plan and coordinate projects/production on your own and in conjunction with the team. - Place orders with vendors. Other Duties - Assist with cleaning, maintenance and deliveries - Order supplies - Other duties as needed Must be able to stand for extended periods of time, work at a swift pace and lift a minimum of 40lbs (occasionally) Experience: - 2 Years Customer Experience required - Candidates with printing experience with have top preference - Publisher, Outlook, Word, Excel are highly preferred - Knowledge of printing terms - Preferred Graphic Design experience
Created: 2024-09-23