Customer Service Representative

West Gate Home Medical is a family-owned home medical equipment company serving Cape Cod since 1991. Here at West Gate we offer various home medical equipment items and services to empower patients to live safe and comfortably at home and remain out of the hospital. Overview: The Customer Service/Retail Representative is a unique and dynamic position that entails a blend of customer service and administrative responsibilities. The individual in this role will be expected to greet customers warmly, offering assistance with product selection and answering any queries they may have. They will also be expected to process sales transactions efficiently and accurately, ensuring that customer satisfaction is maintained at all times. An additional aspect of this role involves managing product intake. This involves receiving, inspecting, and storing products, as well as maintaining accurate records. As an ideal candidate for this position, you should have a background in retail and a proven track record of delivering excellent customer service. You should have the ability to multitask effectively, thriving in a fast-paced environment where priorities can shift rapidly. One of the key requirements for this role is a strong proficiency in technology. You should be comfortable using various types of retail software and hardware, and be able to learn new systems quickly and accurately. This is crucial as it will enable you to stay updated on the latest retail products and effectively assist customers with their needs. Lastly, strong organizational skills are essential for success in this role. You should be able to manage your tasks and time effectively, ensuring that all responsibilities are met within expected timelines. Attention to detail is another important trait, as it will enable you to maintain accuracy in all tasks, from processing sales transactions to managing product intake. Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store. Increasing in store sales by having superior product knowledge. Maintaining an orderly appearance throughout the intake and retail department. Introducing promotions and opportunities to retail staff and customers alike. Cross-selling products to increase purchase amounts.

Created: 2024-10-19