Project Coordinator
STULZ Air Technology Systems, Inc. - Frederick, MD
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Summary: Support STULZ Key Accounts internally - including processing orders, maintaining communication for scheduling, preparing customer/rep correspondences, and resolving customer issues/complaints to ensure customer satisfaction. This position reports directly to the Order Processing Manager and requires self-direction and organizational skills. Essential Duties and Responsibilities: Primary Responsibilities Manage Cyberselect data requirements specific to Key Account quotes Facilitate meetings with KAMs and reps that are linked to Key Accounts - as required Manage internal SAP (ERP) system requirements/data specific to Key Account orders This includes OPD Specialist Level I duties as pertaining specifically to Key Account orders Manage external customer contact/schedule as required in support of Key Account Manager or Rep Facilitate bi-weekly Hot Projects Meeting for sales team; manage follow-up Freight quote requests and re-consignments requests as needed - specific to Key Accounts Manage project plans Support KAM, RSM, NSM as needed with large project/key account management duties as assigned by Client Services Manager. Secondary Responsibilities - Order Processing Specialist Level I Coverage as required Enter ACCURATELY for all orders the following information: Pricing (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information, etc.) Product detail configurations for options required/ordered Ensure proper documentation (PO, Project Information Sheet, Credit Application, etc.) is attached for contracts to review Proper shipping requirements are noted in the order (SandH, Customer Arranged, etc.) Communicate effectively/concisely with rep force and customers (both internal/external) in regards to order status, shipping information, and change requests. Develop/maintain professional relationships internal/external to the company that are required for supporting the Order Processing Department (BOM configuration, Applications, STULZ Representatives, STULZ End-site users, Regional Sales Managers, Key Account Managers, Shipping, STULZ Carriers, Accounting, Engineering, Purchasing, Planning, etc.) Additional duties as assigned by client services manager: to ensure excellent customer service and Key Account support Qualifications To perform this job successfully, an individual must be very detail-oriented, be able to perform each essential duty to a high standard of satisfaction, and possess good customer relations/people skills as well as excellent verbal and written communication skills. Education/Experience: This position requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiarity with standard concepts, practices, and procedures within the customer service/order processing field is required. Required Skills: 45-55 WPM - required Must have the ability to follow and give written and verbal instructions - in English Must have the ability to speak effectively with co-workers and customers to perform daily duties Must have the ability to multitask throughout the day and still meet the daily objectives as directed Must have basic Excel/Word skills - including an understanding of basic formulas in Excel Other Skills: Self-motivated/Self-directed Excellent organizational skills Detail-oriented Proficient in office software programs: Outlook, Word, Excel SAP experience preferred
Created: 2024-09-23