Front Desk Coordinator

Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries. Demonstrate a high level of customer service at all times. Patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Generate a compilation of reports, logs and lists including but not limited to authorization and verifications with a high level of accuracy. Ensure co-pays are tallied and reconciled and control credit extended to patients. Call treating physicians to obtain updated prescriptions for treatment by Occupational and Physical Therapists. Obtains Plan of Cares from treating physician and update system. Set up a new /returning patient case in Theraoffice which includes obtaining new demographic information and all existing insurance information. Keeps patient appointments on schedule by notifying Clinicians of patients arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Ensures availability of treatment information by filing and retrieving patient records. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Maintains a working knowledge of Metro, rules and policies, and works to ensure the compliance with the stated parameters. Perform other duties and assignments as required. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Perform other duties and assignments as required.

Created: 2024-10-19