Innkeeper
CEDAR CROSSING - Sturgeon Bay, WI
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JOB REQUIREMENTS: Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations. Keep records of room availability and guests' accounts, manually or using computers. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Review accounts and charges with guests during the check out process. Record guest comments or complaints, referring customers to managers as necessary. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or telephone switchboards. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Date-stamp, sort, and rack incoming mail and messages. OTHER EXPERIENCE AND QUALIFICATIONS: Cedar Crossing is seeking a front desk innkeeper. The ideal candidate is responsible for providing exceptional hospitality from beginning to end of stay for guests, while also monitoring and managing the property. Duties include managing the daily operations, responding to inquiries and taking guest reservations, guest check in/check out, concierge services, managing housekeeping staff, office work and securely handling customer information. Being committed to continuously familiarizing themselves with the local community and events to share with the guests is required. This applicant will be the primary representative of the inn and accountable for the polite and efficient operation of the property, anticipating and exceeding the guest's expectations. APPLICATION INSTRUCTIONS: E-Mail a Rsum: Apply Online:
Created: 2024-09-23