Box Office Manager

The Box Office Manager manages the entire box office sales operation, including two box office assistants; provides accurate, efficient, and personable service to customers, and represents the Cape Symphony to the local community. BOX OFFICE RESPONSIBILITIES: Manages all Box Office operations including ticket sales, ticketing software maintenance, and patron relations. Manages, trains & supervises Box Office staff; creates schedules, coordinates coverage, assigns projects, monitors productivity. Manages the processing of all ticketing orders which are received by telephone, internet, mail, and in person as well as Group Sales, exchanges, gift certificate sales, Box Office donations, voucher redemption, discount application. Maintains Box Office database and implements ticketing software upgrades, integrations, and new features. Generates sales reports and Marketing lists as needed for analysis or outreach. Takes ownership of the entire data analysis process, from creating reports to interpreting results. Creates and maintains Box Office training guide and documents Box Office policies and procedures. Processes all Box Office banking transactions and reconciles Box Office revenue with the Finance team. Manages ticket sales at the Barnstable High School Performing Arts Center two hours before each performance and settles the finances from the weekend sales. Programs the upcoming season into Box Office ticketing software and rolls ticket buyers into the next season. Produces a ticket pricing proposal annually and is responsible for pricing and hall modeling. Prepares Box Office Budget annually and predicts concert revenue for upcoming concerts. QUALIFICATIONS: High-energy and inspiring personality Expertise in all aspects of Box Office procedures, operations, and specialized customer service Strong comfort level with technology and data base management Exceptional attention to detail and strong organizational skills Ability to interact effectively with a wide range of demographics and Symphony vendors. Must be outgoing, personable, and empathetic. Strong problem-solving and risk management skills Must be comfortable with front-line operations and personalized customer service. Willingness to serve as an embodiment of the Symphony?s mission. CORE COMPETENCY REQUIREMENTS: Solid integrity and devotion to team efforts. Dependability and the commitment to maintain confidentiality. Exceptional organizational skills and ability to multi-task. Pro-active approach, flexibility, and positive attitude extremely important. Ability to learn new procedures on the job without formal training. Excellent interpersonal skills and attention to detail required. Demonstrated ability to meet deadlines and quality expectations, willingness to push limits of existing abilities of the department to meet changing needs. Ability to work calmly within a high-pressure and fast-paced environment.

Created: 2024-11-02