Customer Service Specialist

This job was posted by : For more information, please see: Are you looking to work for a company that highly values community and has a people-centered approach in everything that they do? Our work matters; ARIS Solutions is a non-profit company people want to work for. Our focus has always been on providing high-quality and cost-effective services to our customers and this ongoing commitment will continue to make life easier for thousands of people. You can find work-life balance, training and development opportunities, as well as community outreach. Our core values: Empowerment, Honesty, Integrity, Respect, and Teaming. This job will be performed at our location in White River Junction, Vermont, 72 South Main Street. Scope of Job The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Answer Incoming phone calls, return phone calls Make phone calls related to timesheet issues, problems or other requests Retrieve and process requests from FEA and Time Sheet Voice Mail Mail out timesheets, packets, schedules, envelopes and any other requested information Research and handle issues with timesheets, payments, budgets or other requests Print and mail reports Open and sort incoming mail Provide information about products and services Utilize resources such as other Representatives, Supervisors or Managers Qualifications and Skills Level: High School Diploma Experience in Customer Service and Clerical Duties Communicate effectively, Both Orally and Written Computer skills (Windows, MS Office Suite and Agency supported software) Ability to represent the organizations project needs to external and internal customers Maintain a Professional/Respectful Appearance and Attitude and represent the Agency Develop and Maintain positive relationships with Customers, Agencies and Employees Ability to Maintain Confidentiality Additional Requirements: Provide support to other Customer Service and Data Entry staff, as needed Meet with clients in-person on-site to answer and review programs Other duties, as assigned by Supervisor Duties and Key Responsibilities Essential Job Functions: Answer Incoming phone calls, return phone calls Make phone calls related to timesheet issues, problems or other requests Retrieve and process requests from FEA and Time Sheet Voice Mail Mail out timesheets, packets, schedules, envelopes and any other requested information Research and handle issues with timesheets, payments, budgets or other requests Print and mail reports Open and sort incoming mail Provide information about products and services Utilize resources such as other Representatives, Supervisors or Managers This position requires physical presence at the primary location in White River Junction, Vermont, 72 South Main Street. ARIS Solutions, Inc. is an equal opportunity employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, isability status, genetic information, protected veteran status, or any other characteristic protected by law. Credentials Needed 2 Years of Customer Service Experience Preferred but not Required High School Diploma or Equivalent Required Authorization to Work in the United States Required

Created: 2024-10-19