Customer Service Representative 1 #6015
Recology - San Francisco, CA
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ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: Answers telephone or greets customers at counter. Provides information about collections, rates, billing, and account status promptly and correctly. Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Six months related experience and/or training. Computer programs, including Microsoft Office suite of applications. High school diploma or GED required. Bachelor's degree preferred. Skill and/or Ability to: Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Created: 2024-09-23