FIELD SERVICE TECHNICIAN
Gatekeeper Systems USA - Bristol, PA
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Duties & Responsibilities Performing diagnostics and preventative maintenance on mobile video systems and equipment Diagnose errors or technical problems and determine proper solutions. Testing, configuration, and troubleshooting Replacement of failed equipment Installation of mobile DVR systems and associated cameras on vehicles Produce timely and detailed service reports utilizing electronic workorders and obtaining customer sign-off. Follow all Gatekeeper Systems USA Inc. policies, procedures, and protocols. Skills & Qualifications Certification or a Diploma in electronics, networking, or a computer-related field Experience supporting and installing 12V video recording systems (DVR's and cameras) Experience in low voltage 12V DC vehicle systems. Experience with IP cameras and DVR's that support IP cameras. A support role in customer service with products, systems, or networking equipment Superb customer service, communication, and self-management skills Must be a self-starter and able to work with minimal supervision. Must have a valid driver's license and a clean driving record. Must be at least 21 years of age and have three years of driving experience to be covered under the company's vehicle insurance policy. Must be mechanically minded and capable of performing installation activities for products in vehicles and Wi-Fi equipment on customer sites. High-level ability to test, troubleshoot, service and repair equipment. Familiarity with mobile tools and applications Excellent problem-solving, interpersonal, and written communication skills Hands on and able to 'roll up your sleeves' and 'get dirty.' Eligible to work in the US. Criminal Background Check DAY (8AM-4:30PM) NIGHT (7PM-3:30AM)
Created: 2024-09-23