Practice Transformation Manager

The Practice Transformation Manager will serve as the primary relationship manager to the FQHCs and Affiliated Participating Providers (APPs) providing oversight and assistance in achieving their annual cost and quality goals. The position will also support other required functions, such as regulatory requirements of C3 risk contracts. The job is a true generalist; the position requires enough subject matter expertise in the full scope of our organizations business operations to be able to trouble-shoot, diagnose and fix a broad array of issues. When not able to directly resolve issues, the Practice Transformation Manager must be skilled enough to trouble-shoot who to go to for additional support and keep accountability for ensuring that all open issues are resolved. The scope of these generalist functions includes, but is not limited to, Care Management, Risk Adjustment, Quality, Practice Transformation, Value-Based Care, and EHR optimization. This person must exhibit strong leadership skills, organization and communication skills, independent thinking, flexibility, and a strong attention to detail. While this role will have a defined set of FQHC/APP assignments, the position will have a hybrid schedule that will require visiting FQHC/APP locations, working from home, and required time at the organizations office. Responsibilities: Relationship Management Supports and advises Health Center/Practice leadership, providers and staff on their transformation efforts towards value-based care Monitors Health Center/Practice satisfaction with the organization and risks to success in population health on an ongoing basis and ensures appropriate communication with our Leadership and program leads Supports the Health Center/Practice care teams as practice coaches in locally integrating the Model of Care and successfully achieving the goals of the Model of Care Collaborates with each Health Center/Practice Lead in monthly meeting planning and management Facilitates communication between the organization and appropriate Health Center/Practice staff, as needed Ensures that the organization understands Health Center/Practice culture and concerns and responds accordingly to their requests for information and support Supports the Health Center/Practice in achieving our requirements as stipulated in Participation Agreements, Board Policies and Delegation Agreements Driving Transformation to Value Based Care Partner with Health Center/Practice leadership in preparing to transform and improve primary care for more advanced value-based payment contracts and models Supports and oversees progress with the Health Centers/Practices in achieving total cost of care and quality performance goals Understands risk coding, quality improvement and population health and drives improvement on related engagement, outcomes and staff productivity and financial measures Works directly with Health Center/Practice staff on achievement of annual key performance indicators Analyze performance reports and data to inform decision-making, process, and program improvement Identifies process improvement gaps and works with staff to recommend and facilitate changes Monitors and identifies best practices within the Health Center/Practice; works in conjunction with others to implement and share organization-wide best practices Works with Health Center/Practice staff to test and refine workflows that support sustainable transformation, and guide practices as they expand interventions to additional patient populations Technical and Knowledge Enablement Ensures Health Center/Practice staff are onboarded and facile with the organizations Population Health technology platform; arranges for training and re-training as needed Serves as content area specialist for the Population Health platform technology and/or assists in securing expertise from others when needed Provides direct education and training of the Population Heal h platform, as appropriate

Created: 2024-11-02