Universal Banker

Under the supervision of the Branch Manager, the Assistant Branch Manager, and the Head Teller, performs a variety of duties to provide services to the Bank's customers in conformance with established policy and operating procedures. Primary responsibility within the branch is to serve as Teller; but will also train and utilize learned skills at the Customer Service platform as needed. It is management's understanding that each retail office services a unique customer base and that expectations may vary based upon area demographics, level of oversight, community resources, level of deposits, and overall business volume. Accountabilities/Responsibilities: 1. Represents the bank in a professional, courteous manner to all customers, associates, vendors, and the public. Assists the bank in meeting its goals of sales and service by providing the highest level of customer service, through an ongoing commitment to improvement in knowledge, productivity and job efficiency. 2. Provides exceptional customer service within established policies and guidelines. Sells and cross-sells bank products; participates in branch promotions and contributes towards branch goals. Makes referrals to Investment Specialists. Assists and advises customers in accessing bank's products and services. Counsels customers by recommending most appropriate service or product to meet their needs. Makes referrals to CSR, Investment Representative, Assistant Branch Manager or Branch Manager as appropriate. Keeps informed and up to date on all bank products and services by attending meetings, on the job training, and use of the Bank Product and Services Guide(s.) 3. Processes customer transactions including but not limited to; deposits, withdrawals, check cashing, issuing of bank checks, money orders, traveler's checks, gift checks, mortgage and loan payments, etc. Knows and follows bank's policies, procedures and guidelines regarding check cashing and disbursement of cash. 4. Organizes workstation for day's activities, i.e. inventories and orders cash as may be needed; verifies cash upon receipt; obtains necessary forms and other supplies; etc. Balances transactions and cash upon completion of assigned shift. Performs after-hours work including proof of various totals, and preparing daily teller settlement. May contribute to branch settlement by organizing transaction slips and/or compiling and comparing figures to branch recap sheet 5. May assist with on-the-job training of new employees, ATM settlement, night deposit processing. Participates in branch special programs, projects or events. 6. Performs routine clerical and background duties as assigned or requested. May send out maturity notices, follow-up cards to customers regarding new and closed accounts, etc. 7. Acquires and maintains current knowledge of all bank products and services. Assists in the delivery of all product offerings to customers; provides advice, counsel, and general information to assist the customer in the appropriate product/service selection. Processes all documentation to maintain accurate files and records. 8. Sells and cross-sells all bank products. Participates in branch promotions and contributes towards branch product and service origination goals. Provides customers with investment option information, makes referrals to Investment Specialists and assists in coordination of appointments. 9. Assists customers with opening of all types of accounts. Assists customers with all other routine account servicing functions and sales of negotiable items... Processes wire transfers, stop payments, check orders, etc. 10. Assists customers with resolution of transaction issues regarding their accounts. May refer customer to superior or other bank department as required. See our website for the full job description.

Created: 2024-11-02