Customer Service Representative
Kee Safety Inc - Buffalo, NY
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Apply Job Type Full-time Description Join Our Team Customer Service Representative Who is Kee Safety Inc?Separating People from Hazards is our life's work. Kee Safety, Inc. is the North American business operation of Kee Safety, Ltd. in the United Kingdom. We maintain a strong sales presence here in the USA with our manufacturing and warehouse center headquartered in Buffalo, New York. Kee Safety is the leading global supplier of safety systems and solutions. When you join the Kee Team, you are not only aligning yourself with the leading safety and fall prevention experts in North America but with people who are passionate about fall prevention, safety, and who care about their company and its customers. At Kee Safety, we are always looking for driven, talented individuals to join our team and contribute to our mission of providing innovative safety solutions. Our company culture is built on collaboration, diversity, and a commitment to excellence, and we are proud to offer a range of exciting career opportunities in engineering, sales, marketing, operations, and more. If you're ready to take the next step in your career and make a meaningful impact in the safety industry, we invite you to apply and become a part of our team.What Can We Offer You?We are proud of our culture. We believe in our employees and understand that when they are engaged and happy - they will thrive and our business will grow. Our corporate culture includes: A strong, collaborative work environmentTraining, training and more trainingDevelopment programs created to empower our teamLife-long friendshipsOur Kee Giving Sponsorship Program: Kee Safety will donate to community initiatives that employees support outside of workKee Safety provides some of the best benefits around: 401k plan with company match and profit sharing contributionsA comprehensive benefits program with multiple plans to choose fromJob SummaryThis Customer Service role serves as the primary point-of-contact for all internal Business Unit order fulfillment. This position reports directly to the Operations Manager, and works with the Operations departments (Purchasing, Logistics, Warehouse) to ensure customers' needs and company goals are met. The Customer Service employee will have day-to-day responsibility for entering sales orders, responding to customer requests, and resolving customer issues in a timely manner.Job ResponsibilitiesReceive purchase orders & accurately enter them into ERP systemVerify purchase order prices against appropriate pricing scheduleUtilize standard lead time sheet to date orders for shipmentSend order acknowledgements to internal business unit customers Advise customers of inventory backorders or order delaysCommunicate customer requests for order expeditingProcess credit/debit paperwork to resolve pricing discrepanciesUpdate sales orders to match customer's purchase order revisionsInvestigate & help resolve material shortages and freight damage claimsWork with manager to address customer concerns & escalated issuesPerform other tasks as requested by the Operations Manager or company directors Requirements Education and ExperienceHigh school or equivalency; Associates degree in Business, Communications or equivalent, preferredPrevious customer service, inside sales, or administrative/clerical experience preferredAbility to use MS-Office, MS-Outlook, and ERP business systemsIndividual characteristicsExcellent interpersonal and communication skills (written & verbal)Manage & prioritize daily tasks based on work demandsSelf-motivated, individual contributor and team playerMaintain an organized and tidy workspaceAble to learn & adapt in a growing environmentSpecial/Particular Requirements (safety, physical, etc)The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to sit for up to 8 hoursMay be required to lift up to 25 lbs. occasionally EOE Salary Description $21.00/hrKee Safety Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, age, sex, disability, marital or veteran status, place of national origin or other categories protected by law. Minimum Salary: 21.00 Maximum Salary: 21.00 Salary Unit: Hourly
Created: 2024-09-23