Manager, Order Management

Hi there Have you noticed that the restaurant industry is changing?We are PAR and our purpose is:To deliver solutions that connect people to the restaurants, meals, and moments they love.At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products-from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware-work 'better together.' This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.Position DescriptionWe are seeking a Manager, Order Management to lead the optimization of our Order Management organization. This includes developing and designing organizational processes, automating and streamlining workflows, ensuring proper documentation, and maintaining compliance to pass audits. This role involves aligning business strategies with effective solutions to achieve organizational goals.The Order Management team processes SaaS, services, and hardware orders using Salesforce CPQ and Microsoft Dynamics 365 ERP. The team drives process improvements, provides actionable insights, leads and participates in cross-functional projects, oversees backlog management, and fulfills various responsibilities.Position Location:US RemoteReports To: Director of Shared ServicesWhat We're Looking ForA highly skilled and experienced Manager of Order Management with a proven track record of leading a team through change, developing the team, optimizing workflows (automation and process), ensuring compliance, contributing to cross functional project teams, and related activities. This role requires strong leadership abilities, and a strategic mindset with tactical know-how.Bachelor's degree in business administration, supply chain management, or a related field (preferred).7+ years of managing Order Management in the high-tech industry, preferably transacting SaaS. (required)Experience using Salesforce CPQ (required)Proven experience in leading and managing a team of approximately 20 team members.Ability to design the order management organizational structure area based upon business needs and order variabilities.Strong understanding of order fulfillment processes.Excellent analytical and problem-solving skills.Strong communication, interpersonal, and negotiation skills. You'll be partnering internally across functions (Sales, Sales Ops., Finance Operations, Installations, Shipping, Customer Support, Legal, and other groups), with external customers and business partners, and across multiple levels of management through senior levelProficiency in Microsoft Office Suite and experience with order management software (a plus).Demonstrated success in leading change that scaled the organization and workflow, including automation and process improvements in Salesforce and an ERP system, and related technologiesStrategic thought leader with tactical know-howProject driver implementing strategic and tactical solutions, often involving collaboration in cross functional groupsCompliance mindset, delivering to audit requirements to pass all auditsCustomer and employee experience focus, supporting a great place to work environmentAbility to thrive in a fast-paced environment, manage multiple priorities, and adapt to changing business needs.Self-directed. Works independently with minimal supervisionGood judgement and professionalismUnleash your potential- What you will be doing and owning:Lead and manage a team of order fulfillment specialists, ensuring processes and procedures are well-understood.Develop and implement strategies to optimize order processing efficiency and accuracy.Establish and maintain high-performance standards for order fulfillment, including on-time delivery rates and accuracy.Monitor key performance indicators (KPIs) such as order processing time and shipping costs, making continuous improvements.Identify and resolve fulfillment issues promptly to minimize customer disruptions.Collaborate with internal teams such as Sales, Inventory Management, and Shipping to ensure smooth order processing.Stay informed on industry best practices and advancements in order fulfillment technologies.Oversee the implementation of new systems or processes as needed.Generate reports, analyze data, and identify areas for improvement.Deliver functional expertise on cross-functional projects to scale the business.Represent Order Management in initiatives related to quote-to-cash activities.Ensure compliance with audit requirements (SOX, ISO, internal/external audits) and maintain up-to-date procedural documentation.Take on additional responsibilities as assigned.The base salary range for this position is $100,000 - $110,000 USD commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as terview Process:Interview #1: Phone Screen with Talent Acquisition TeamInterview #2: Video interview with the Hiring Manager (via MS Teams)Interview #3: Video interview with the Team (via MS Teams)Perks and Benefits Hot Off the Grill:Unlimited PTO (Exempt Employees)3+ weeks/ year of Vacation/ PTO (Non-exempt Employees)Healthcare BenefitsFitness/ Wellness Reimbursement ($300/year)Internet Stipend (Remote employees)Employee Stock Purchase Program401k MatchPAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact . If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly

Created: 2024-11-02