General Manager

Principle Responsibilities & Position Purpose: Manages the day to day hotel operations in keeping with all corporate and brand standards. Maximizes profitability as well as guest and team member satisfaction. Communicates with hotel owners and corporate offices, as required. Ensures the development and execution of strategic sales and marketing initiatives. ESSENTIAL FUNCTIONS Leads and manages hotel operations Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission andapprovals. Reviews forecasts and balanced scorecard. Directs hotel actions required maximizingprofitability, increasing service levels and improving team member satisfaction. Ensures hotel implementation and compliance of Hilton Hotels Corporation policies andprocedures as well as Brand Standards. Oversees the sales and marketing activity and results. Leads and/or participates insales and marketing strategy meetings. Participates in efforts to secure business, asneeded. Leads executive committee/department heads to ensure overall profit, service and teammember satisfaction goals are met or exceeded Speaks with and responds to guests regarding service challenges Facilitates hotel meetings (i.e. Executive Committee; Staff Meeting; All Team MemberMeetings, etc) Management Hires, supervises, coaches, disciplines and conducts performance evaluations fordepartment heads and key personnel. Develops the skills and abilities of direct reports Monitors high potential department heads and team member activity and ensures theirgrowth within the company Corporate Communication and Owner Relations Communication with hotel owners regarding results and aligning strategic plans for thefuture development of their hotel. Communicates with a variety of corporate departments regarding implementingstandards, procedures and policies. Provides feedback on company wide initiatives. OTHER Regular attendance in conformance with standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varyingschedules to reflect the business needs of the hotel. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform acombination of the following supportive functions, with the percentage of time performing each function tobe solely determined by the supervisor based upon the particular requirements of the company. Attends industry meetings and participates in industry organizations. Participates in and maintains active community relations Participates in and ensures the hotel maintains active college relations. Participates in corporate activities and meetings, as requested Input and retrieve information from computer system for file maintenance, correspondenceand preparation of forecasts. OTHER DUTIES Assimilate into the Hilton Family PRIDE/CARE culture through understanding, supporting andparticipating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report efective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions directly reporting to this position (titles): Department Heads Administrative Assistant If applicable, Complex Area Director, Sales & Marketing SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain anddemonstrate that he or she can perform the essential functions of thejob, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to perform critical analysis. Ability to manage extensive amounts of information and provides constructivefeedback/direction. Extensive knowledge of hotel operations, sales & marketing, food & beverage, humanresources and hotel financial processes and analysis. Excellent written skills sufficient to produce communications that properly reflects the Hiltonimage. Excellent oral communication and presentation skills Considerable ability to listen effectively. Ability to work effectively both independently and as a team. Ability to delegate manages and organizes projects and establishes priorities consistent withcompany objectives. Ability to effectively deal with owners, customers and team members, some of whom willrequire high levels of patience, tact and diplomacy. Ability to manage multiple projects, meet and work effectively under time and resourceconstraints Ability to effectively lead team of professionals. Experience with MS Office applications and Outlook required. QUALIFYING STANDARDS EDUCATION Four-year college degree preferred. EXPERIENCE Requires substantial and successful track record in hotel operations Leadership experience; preferably 5 years or more. Hotel general management experience preferred. Proven track record of successes in achieving revenue and service objectives. Proven ability to recruit, motivate and train a team of professionals. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. NOTICE: The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termi

Created: 2024-11-02